FREQUENTLY ASKED QUESTIONS

Here at Strathmore Hotels we want your stay to be as easy and as stress-free as possible, that’s why we have collated the below list of frequently asked questions. If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01631 563021.

BOOKING
  • What time is check-in and check-out? Check in is from 3pm and Check out is by 11am.
  • Can we have a late check-out? Yes, late check-out (12pm) is possible but may be charged.
  • Can we check-in early? Yes, early check-in is possible but may be charged.
  • Do you have ground floor bedrooms? Unfortunately we do not. 
  • Does your hotel have a lift? Yes we do.
  • Do you have wheelchair access? Yes we do.
  • Do you have bedrooms with walk-in showers? Yes however we only have a limited amount of rooms with these facilities.
  • How do I cancel my booking? If you have booked direct with us, please call 01631 563021 or email salesroyaloban@strathmorehotels.com. If you have booked via a travel agent or other online booking site please contact them to cancel.
HOTEL SERVICES
  • Is there WiFi available in the bedrooms? If you book a superior/suite room or have booked direct premium wifi is included. If you have booked a Classic Room via an agent then WiFi will be charged at £5 per day.
  • Do you offer 24-hour room service? Yes, during kitchen hours our menu is available however when closed we do not. 
  • What time is breakfast served at? Every day 7.30am till 9.30am.
  • Does your rooms have ironing facilities? Yes we do, they are available on request. 
  • Do you have laundry services? No, however there is a laundry service two minutes from the hotel. They offer same day service and next day. To find out more information please ask at reception.
  • Are dogs welcome, if so what is your dog policy? Is there a dog limit? Dogs are welcome in all classic rooms, £10 per dog per night and 2 dogs per room.
  • Are children allowed in the restaurant? Yes.
  • What are the opening times of the bar? The Bar is open from 10am till 12am. 
  • What are the opening times of the restaurant? Lounge bar is open from 12pm till 2:30pm and 5pm till 8:30pm, Blasta 5pm till 8:30pm & Morvern Restaurant 6:30pm till 8:30pm.
  • Are there hairdryers in the bedrooms? Yes. 
  • Is there a local taxi service? Yes, please ask reception. 
  • We are celebrating a special occasion, what can you do for us? If you are celebrating a special occasion take a look at our accommodation extras on the following link https://strathmorehotels-theroyaloban.com/accommodation/
  • Is there live entertainment? Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email. 
  • Is there live entertainment? Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email. 
CAR PARKING
  • Do you offer car parking and is it free? Yes. 
  • Does parking have to be booked? No booking is required but please do let us know if you plan to arrive early and leave your car. 
  • Do you have disabled parking? Disabled bays are available near the hotel entrance. Subject to availability.
  • Is there a rechargeable point for electric cars? Unfortunately not, however this may be something we look into in the future.