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FAQ

We want your stay to be as easy and as stress-free as possible, so please see below a list of frequently asked questions.

If you can’t find what you are looking for then don’t worry simply email us through the contact form or call on 01631 563021.

What time is check-in and check-out?

Check-in is from 3pm and check-out is by 11am.

Can we have a late check-out?

Yes, late check-out (12pm) is possible but may be charged.

Can we check-in early?

Yes, early check-in is possible but may be charged.

Do you have ground floor bedrooms?

Unfortunately we do not.

Does your hotel have a lift?

Yes, we do to all floors.

Do you have wheelchair access?

Yes we do.

Do you have bedrooms with walk-in showers?

Yes, however we only have a limited amount of rooms with these facilities.

How do I cancel my booking?

If you have booked direct with us, please call 01631 563021 or email salesroyaloban@strathmorehotels.com. If you have booked via a travel agent or other online booking site please contact them to cancel.

What is your child policy?

We have ideal family rooms available for three people and also some double and twin rooms that can take a cot for young children or perhaps a small extra bed with prior notification. Children sharing a room with two adults: 0-4 years of age = free of charge, 5-13 years of age = half price. If you wish to travel with a child and take advantage of these rates then please call us on 01631 563021 to check availability and to book or email salesroyaloban@strathmorehotels.com

Is there plenty of things to do out with the hotel?

Yes, we have listed activities and things to do in Oban here.

Is there WiFi available in the bedrooms?

Yes, WiFi is free of charge in our bedrooms.

Do you offer 24-hour room service?

Yes, during kitchen hours our menu is available however when closed we do not.

What time is breakfast served at?

Please see times here

Does your room have ironing facilities?

Yes we do, they are available on request.

Do you have laundry services?

No, however there is a laundry service two minutes from the hotel. They offer same day service and next day. To find out more information please ask at reception.

Are dogs welcome, if so what is your dog policy? Is there a dog limit?

Pets/Dogs are no longer allowed with the exception of Service Animals.

Are children allowed in the restaurant?

Yes.

What are the opening times of the bar?

Please see times here

What are the opening times of the restaurant?

Please see times here

Are there hairdryers in the bedrooms?

Yes.

Is there a local taxi service?

Yes, please ask reception.

We are celebrating a special occasion, what can you do for us?

If you are celebrating a special occasion take a look at our accommodation extras on the following link https://strathmorehotels-theroyaloban.com/stay/

Is there live entertainment?

Yes, we provide live entertainment throughout our peak seasons. This changes on a week to week basis. If you’d like to find out more please give us a call or an email.

Can you have breakfast before the early morning ferry?

Guests can check-out before 7.30am and have a full continental breakfast or hot food is served from 7.30am onwards.

Do you offer car parking and is it free?

Yes.

Does parking have to be booked?

No, booking is not required but please do let us know if you plan to arrive early and leave your car. Apologies, but we are unable to reserve spaces and these are on a first come first served basis.

Do you have disabled parking?

Disabled bays are available near the hotel entrance. Subject to availability.

Is there a rechargeable point for electric cars?

Unfortunately not, however this may be something we look into in the future.

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